Return and Refund Policy
Effective Date: January 7, 2025
At ZapKart, we strive to ensure customer satisfaction with every purchase. However, if you encounter an issue with your product, please review our return and refund policy below:
Return and Refund Eligibility
- Returns and refunds are accepted within 48 hours of the product delivery date.
- The product is eligible for a return or refund only if it is damaged or burned upon delivery.
- An unboxing video of the product is mandatory to initiate the return process. This video serves as evidence to validate the claim.
How to Request a Return
- To initiate a return, connect with us on our WhatsApp helpline at +91 6377371435.
- Share the unboxing video and details of the issue with the product.
- Our team will review your request and provide further instructions.
Important Notes
- We recommend checking the product carefully upon delivery to ensure it meets your expectations.
- Products that are returned without an unboxing video or beyond the 48-hour timeframe will not be accepted.
- Refunds will be processed after the return is approved and the product is received in its original condition.
Contact Information
If you have any questions or concerns, feel free to reach out to us:
- WhatsApp Helpline: +91 6377371435
- Email: support@branddesi.in
- Address: Plot No. 93, Surya Nagar, Nadi Ka Phatak, Jhotwara, Jaipur – 302012
Thank you for shopping with Brand Desi We value your trust and strive to provide the best service possible.